Field-Proven Solutions for Efficient Meter Replacement Programs

Overview

Gas meter replacement and meter swap programs are central to maintaining a safe, compliant, and efficient utility system. Whether driven by regulatory requirements, performance degradation, lifecycle asset management, or technological upgrades such as AMI/AMR, utilities must ensure that meter replacements are done accurately, safely, and with complete documentation.

Utilities today face multiple challenges:

• Aging meter fleets require accelerated replacement.

• Regulatory mandates for asset inspection, documentation, and data integrity

• Incomplete historical asset records and inconsistent field data

• Shortages of qualified field technicians

• Backlogs of replacement work orders continue to grow.

• The need for real-time, high-quality updates to CIS, WMS, and GIS systems

  
  

Accurate installation records and reliable meter data are essential for billing integrity, safety compliance, and system planning. Without trained field personnel and strong data processes, meter replacement programs often fall behind schedule and introduce risk into utility operations.

Capabilities

Storti Quality Field Services division provides comprehensive technician support to help utilities maintain reliable meter assets, reduce replacement backlogs, and uphold compliance standards. Areas where our expertise assists utilities include:

• Full-service meter replacement and meter swap programs (residential, commercial, AMR/AMI)

• End-to-end asset documentation, including serial number capture, GPS location, condition coding, and photographic evidence

• Regulatory-compliant installation and leak testing

• Smart meter installation, activation, and communication validation

• Field data reconciliation with CIS, WMS, and GIS systems

• Implementation of standard QA/QC processes across technician workflows

• Customer communication and service restoration procedures

• Temporary or long-term technician staffing support
  

Solution

Storti Quality understands that utilities face labor shortages, aging infrastructure, and increasing regulatory pressure to maintain accurate asset records. Meter replacement often strains internal resources, leading to schedule delays, compliance risks, or ineffective tracking of asset changes.

With our team of trained, operator-qualified, and safety-focused gas technicians, we can:

• Perform all physical meter removal and installation activities.

• Ensure all gas safety protocols are executed (leak checks, pressure tests, relights, valve inspections)

• Accurately capture meter serial numbers, meter indexes, installation dates, and removal details.

• Confirm GPS location and update asset coordinates when necessary.

• Document each job with photos, digital forms, and validation workflows.

• Sync completed field data with utility systems of record.

• Provide real-time visibility into replacement progress, compliance, and productivity.
  

Our proven processes ensure that every meter replacement is properly executed, fully documented, and compliant with utility and regulatory requirements. Storti Quality Services can deploy temporary replacement teams or provide fully managed ongoing field programs.

Results

Reliable meter replacement is essential for accurate billing, safety compliance, and asset lifecycle planning. Storti Quality Services field technicians consistently deliver:

• High-quality, accurate replacement documentation integrated with utility CIS/WMS/GIS

• Reduced meter replacement backlogs through efficient and scalable field staffing

• Improved asset inventory tracking and enhanced confidence in meter records

• Regulatory-ready documentation, reducing audit risk and improving system compliance

• Verified installation standards, ensuring safe, consistent meter swaps across the system.

• Experienced technical resources retained long-term to support ongoing utility field operations
  

Our team has completed thousands of meter replacements across utility systems, maintaining exceptional safety performance, strict QA/QC standards, and a commitment to data accuracy. By partnering with Storti Quality Services, utilities can ensure their meter assets are replaced correctly, their data remains reliable, and their customers receive uninterrupted, safe service.