Driving Compliance & Visibility Through Integrated Leak Survey and ACI Solutions

Overview

Our client in the mid-Atlantic operates an extensive natural gas distribution system serving over half a million customers across the region. With a strong commitment to safety, reliability, and regulatory compliance, the client requires partners who can support rigorous inspection programs and deliver transparent, data-driven reporting.

Business Challenge

As part of their ongoing system integrity efforts, our client must maintain full compliance with PHMSA Part 192 requirements for:

• Natural Gas Leak Surveys

• Atmospheric Corrosion Inspection (ACI)

• Documentation, record retention, and audit readiness
  

Historically, inspection data was captured through segmented processes and delivered in batches, making it difficult to maintain continuous visibility, quickly validate field results, and streamline reporting during compliance reviews.

Our client sought a partner that could provide:

• Reliable, timely field execution

• High-quality data collection

• Real-time operational visibility

• Automated compliance tracking

• A modern interface to streamline communication between field and office
  

Solution

We deployed a combined solution that integrates professional field services with a real-time compliance software platform, giving the client end-to-end oversight of their leak survey and ACI programs.

Field Services Provided

• Annual and cyclic natural gas leak surveys conducted by certified technicians

• Atmospheric corrosion inspections performed to PHMSA 192 standards.

• GPS-verified patrol routes with full breadcrumb tracking

• Photo documentation, condition assessments, and corrective action notes

• Immediate escalation workflow for any Grade 1 or actionable findings

Software Interface Capabilities

• Live progress monitoring of active leak survey and ACI projects

• GIS-based map viewer with breadcrumb trails, asset details, and inspection status

• Automatic compliance tracking aligned with PHMSA 192

• Digital exception reports with timestamps, photos, and resolution tracking.

• Exportable, audit-ready documentation and historical records

Continuous, real-time communication between field teams and Enbridge’s internal operations staff Results & Client Impact

1. Improved Compliance Confidence

The client is now fully supported with accurate, standardized inspection documentation that aligns directly with PHMSA 192 requirements. Audit preparation is streamlined and fully traceable.

2. Complete Transparency Real-time updates enable client stakeholders to see exactly where technicians are, which assets have been inspected, and which actions require follow-up—eliminating uncertainty and improving oversight.

3. Operational Efficiency

The integrated interface reduces administrative workload, consolidates reporting, and enhances communication across departments.

4. Faster, Data-Driven Decision Making

With actionable insights available immediately, the client can prioritize repairs, monitor system health, and respond proactively to emerging issues.

5. Elevated Client Satisfaction

The combination of reliable field performance, transparent reporting, and modernized compliance tools results in a stronger partnership and a safer, more efficient system for the communities the client serves.

Summary

By pairing industry-leading field services with a modern compliance platform, we helped our client enhance system safety, maintain federal compliance, and achieve new levels of operational visibility within their leak survey and atmospheric corrosion programs. This integrated model continues to support their commitment to delivering safe, dependable natural gas service to communities across the state.